My second experience of buying glasses online - A review of Zenni Optical
This winter someone I know recommended me Zenni Optical following my first adventure with Clearly Contacts. I took a peek on the website and I was surprised to see the low prices. This person assured me that she already had several pairs of glasses from this company and that she'd never had a problem since. It was enough to convince me.
So I placed my order on January 7, 2015. The glasses arrived a month later. Zenni is located in San Francisco Bay Area in the United States. This is normally the number of weeks I have to wait for orders from the United States to come.
The glasses came in a bubble pack. Inside, the printed receipt, a cloth wipe, a plastic case and of course the glasses. This time, I made sure that they were of good width and they were actually really comfortable compared to the first. Very delicate, perhaps even a little too much . I paid US $ 57.85 - $ 71.03 Canadian (prescription included). If you've read my review of Clearly Contacts, you will see that I have three conditions that generally increases the cost of my order. So for a person who had one vision problem, this bill should be less.
The temples are made of plastic and wiggle a little when gently pulled. Also the fact that there are no frame on the lower part weaken those glasses a bit more. Otherwise they are very feminine and chic. The color is vibrant and details on temples are very nice.
From the start, I felt discomfort while wearing them. This time, it was not the frame but the prescription. I felt that my right eye was pulled to one side and the more I wore them the more I felt a headache. Looking at them a little more, that's when I discovered the problem.
I paid $ 19.95 (1.61 High Index Single Vision) in order to thin the thickness of the lens. Very obviously, this step was skipped.
After a long series of emails, a representative gave me the following information: "We checked with our laboratory and the central lens thickness is approximately 2.7 mm for the right eye and 2.2mm for left eye. You can compare your current glasses. "
I measured my glasses and found that the left was 2.2 cm but the right was almost 4mm.
In the next email, I was given permission to return the glasses. I went to see the information for the cost of return and there was none, consequently it was MY responsibility to pay the return. Here the return policy http://www.zennioptical.com/faq/what-is-your-return-policy?count=11&subcount=1#faqTopic
An estimation on Canada Post indicated that it would cost about $ 12 to $ 17 to return the glasses . I just decided to keep them.
I take some blame in this story since I made the decision not to make the change. Since these glasses are not that robust I did not want to spend money and energy on these frames. I think Zenni should have proposed me to pay the cost of return since it was their mistake, not mine. For this reason, I must admit that I got what I paid for. If you want to make sure you have a frame of quality and after sale service, it might worth to pay a little more.
I believe in second chances, I think of ordering again on Zenni ( I haven't made my mind yet) but this time I'll take a full frame and possibly sunshades to be used only occasionally.